Head Office (Akasia)
SALARY: R168,143.88 P/A, Housing allowance, 13th cheque,
voluntary medical aid and compulsory pension fund scheme.


• To render effective and efficient administration of dispute resolution services.


• Open a file and allocate a case number by capturing data on the Case Management System.
• Forward referrals to Labour Relations Officer to determine whether it is within a Council’s
jurisdiction to hear the matter.
• Forward correspondence to not properly referred cases
• Allocate representative, in consultation with LRO
• Send out notification to parties
• Follow-up after conciliation hearing whether dispute is settled or not.
• Follow up that prior approval from LRO / Office Manager was obtained for postponements
• Distribute outcome report to the parties and keep copy in file
• Follow up on outstanding awards and upon receipt of an award submit to Labour Relations
officer and or Office Manager.
• Attend to daily telephone and members queries
• Compile correspondence for submission to LRO or Office Manager
• Maintain an adequate and efficient filing system to ensure easy location of documents and
• File Dispute Resolution related correspondence regularly
• Scanning of awards and case files for CMS /website/.
• If an employee applied for condonation, a relevant letter must be compiled and sent to the
employee, in order to keep them up to date with the case.
• Issue correspondence informing all parties about sittings, postponements / cancellations of
• Capture scheduling cases, venue and ensuring that travel, hotel and administrative
arrangements are competently handled and accurately communicated to all parties
• Forward condonation rulings / ad-hoc correspondence to members, LRO and/ or the Office
• Ensure that procedural requirements and deadlines are adhered to
• Ensure that representatives list and files are updated
Inherent Requirements of the Job
• Grade 12, with a certificate in Labour Relations/ Labour Law and 2 years of
administration experience preferable in the area of Dispute Administration.
• Demonstrated interest and knowledge of the Trade Union movement, Bargaining
Councils and dispute resolution bodies including CCMA.
• Knowledge and understanding of relevant Labour Legislation and the application of
case law.
• Knowledge of collective agreements.
• Strong organising skills.
• Knowledge and experience in Trade Unions.
• Ability to work independently with minimum supervision.
• Ability to cope with a demanding workload.
• High level written and verbal communication skills.
• Attention to detail and high level of accuracy.
• Ability to multitask, plan and prioritize effectively.
• Ability to manage time and resources effectively.
• Strong negotiation and influencing skills.
• Conflict resolution skills
• Computer literate with report writing skills.
• Ability to train other users of the Case Management system


– Keep abreast of latest Labour Relations Developments.
– Be available on a short notice

Directions to Candidates:

Applicants should forward a letter of application, latest comprehensive CV and certified copies
of qualifications and ID document to:
The General Secretary, National Union of Public Service and Allied Workers (NUPSAW),:
generalsecretary@nupsaw.co.za, or fax same to 086 667 8362
Applicants please note:
• NUPSAW reserves the right not to make the appointment.
• The interview process is guided by the principles and objectives of Employment Equity
• A Six (6) month probationary period will apply.
• Only shortlisted candidates shall be invited for an interview.
• If you are not contacted within fourteen (14) days of the closing date, kindly consider
your application to be unsuccessful.
• NUPSAW will do criminal record and credit record checks before appointment.

Deadline for applications: 05 July 2022